FAQ
What metals do you use?
Every Kavseyn piece is made in solid 14K or 18K gold — never plated, never filled. The gold goes all the way through, so it won't fade, chip, or turn.
Are the stones real diamonds?
Our pavé and stone-set styles are set with sparkling cubic zirconia unless a product listing states otherwise. They give the same brilliant sparkle at a friendlier price.
Where do you ship from?
Every order ships from CA with free insured U.S. shipping.
How long will my order take?
Each piece is made to order in your chosen karat, color, and size within 1–3 business days. It is then handed to the carrier and delivered in 1–3 business days. You'll receive tracking by email as soon as your order ships.
What colors can I choose?
Most styles are available in yellow, white, and rose gold, in both 14K and 18K.
What is your return policy?
Returns and exchanges are accepted within 30 days of delivery on unworn items in their original condition and packaging. See our Returns & Refunds page for full details.
What if something breaks?
Every piece carries a lifetime warranty against manufacturing defects — a loose stone, a failed clasp, a solder joint that gives way. If the fault is in how the piece was made, we'll repair or replace it however long you've owned it. Normal wear, accidental damage, and loss aren't covered.
How do I find my size?
See our Ring Size Guide and Bangle & Cuff Size Guide. If you're unsure, email us before you order and we'll help you choose.
How do I care for my jewelry?
Keep it dry, store pieces separately, and buff gently with a soft cloth to keep the shine. Remove jewelry before showering, swimming, or applying lotions and perfumes.
Still have questions?
Email us anytime at info@kavseyn.com — we're happy to help.